BPR requires taking a broader view of both IT and business activity, and of the relationships between them. IT should be viewed as more than an automating force but one which can fundamentally reshape the way business is done.  Business activities should be viewed as more than a collection of individual or even functional tasks. In a process view for maximizing effectiveness, IT and BPR have a recursive relationship; IT capabilities should support business processes, and business processes should be in terms of the capabilities IT can provide.
 

BPR represents an approach to coordination across the organisation. IT's promise -- and its ultimate impact -- is to be the most powerful tool for reducing the costs of that coordination.  Innovative uses of IT would inevitably lead many organisations to develop new, coordination-intensive structures, enabling them to coordinate their activities in ways that were not possible before. Such coordination-intensive structures may raise the organization's capabilities and responsiveness, leading to potential strategic advantages.

If you would like to discuss your business processes further, please contact us.